§1

General Provisions

1. These Regulations for Providing Services by Electronic Means constitute the Regulations stated in Article 8 section (1)(1) of the Act of 18 July 2002 on the provision of services by electronic means and specify in particular:

1) types and scope of Services,

2) conditions for the provision of the Services, including the technical requirements necessary for the operation of the ICT system used by the Service Providers,

3) Regulations for the conclusion and termination of contracts for the provision of the Services,

4) the complaint procedure for the Services.

2. The following terms used in these Regulations shall be construed as follows:

1) Joint Data Controllers or Service Providers – the following companies which are part of the “Wieliczka” Salt Mine capital group:

a) Kopalnia Soli “Wieliczka” S.A. with its registered office in Wieliczka, Park Kingi 1, 32 - 020 Wieliczka, Poland, entered in the register of entrepreneurs of the National Court Register kept by the District Court for Kraków - Środmieście in Kraków, XII Commercial Division of the National Court register under the number 0000278401, Polish Tax Identification Number (NIP): 6830003427, share capital: PLN 21,000,000.00 - share capital paid up in full, REGON [National Official Business Register]: 000041683, e – mail: sa@kopalnia.pl,

b) Kopalnia Soli “Wieliczka” Turystyka Sp. z o.o. with its registered office in Wieliczka, Park Kingi 10, 32 - 020 Wieliczka, Poland entered in the register of entrepreneurs of the National Court Register kept by the District Court for Kraków – Śródmieście in Kraków, XII Economic Division of the National Court Register under number 0000030908, Polish tax identification number (NIP): 6831480313, share capital: PLN 810,000.00, REGON [National Official Business Register]: 351197769, e – mail: sekretariat@kopalnia.pl,

c) Kopalnia Soli “Wieliczka” Wsparcie Sp. z o.o. with its registered office in Wieliczka, Park Kingi 10, 32 - 020 Wieliczka, Poland entered in the register of entrepreneurs of the National Court Register kept by the District Court for Kraków – Śródmieście in Kraków, XII Economic Division of the National Court Register under number 0000095741, tax identification number (NIP): 6831705025, share capital: PLN 470,000.00, REGON [National Official Business Register]: 351428631, e – mail: wsparcie@kopalnia.pl.

2) Personal data – information regarding an identified or identifiable natural person (data subject). An identifiable natural person is one who can be identified, either directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an on-line identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of the natural person.

3) GDPR - Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).

4) Services - services the performance of which is carried out by sending and receiving data by means of ICT systems, at the individual request of the User, without the simultaneous presence of the parties, with the data being transmitted via public networks as defined by the telecommunications law; the Services are carried out via Websites in the domain kopalnia.pl and include:

a) creating an Account and using the Website and or purchasing goods or services available on the Website without registration;

b) the provision of an information newsletter on the activities of the Service Providers,

c) contact with the Service Providers using the contact form or the Chatbot Service.

5) Chatbot Service - A service which constitutes an automatic tool supporting communication between the Customer and Service Providers, carried out using an application provided by ChatLab Sp. z o.o., ul. Zamknięta 10/1.5, 30-554 Kraków.

6) Service Recipient - an entity using the services of Service Providers available at the domain kopalnia.pl, who is a natural person, a legal person or organisational unit without legal personality, who undertakes to comply with these Regulations.

7) User – a Service Recipient who has registered or intends to register an Account on the Website.

8) Website – the website located at the addresses https://bilety.kopalnia.pl and https://sklep.kopalnia.pl, by SoftCOM spółka jawna, Piotr Szuba, Tomasz Wierzbowski.

9) Registration Form – a form to be filled in by the User to set up an Account.

10) Account – a collection of resources and settings created for the User within the Service. The User shall have the right to use the Account to purchase goods or services offered by Service Providers and to manage the Services. 

3. The Service Provider shall make these Regulations available to the Service Recipients free of charge each time before using the Services. The Services are provided on the basis of these Regulations and the applicable provisions of Polish law. Acceptance of these Regulations is a prerequisite for using the Services.
4. Each Service Recipient declares to have full legal capacity and at the same time undertakes to read and unconditionally accept the provisions of the Regulations before using the Services.
5. The Service Providers shall exercise due diligence to provide the Services.

§2

Website

1. The Website allows the Service Recipients to purchase goods or services offered by Service Providers.
2. The purchase of goods or services is possible:

1) by the User, after registering an Account on the Website,

2) without registering an Account on the Website, after providing at least an e-mail address and a contact language and accepting these Regulations.

Detailed Regulations for the sale of goods and services are set out in separate regulations.

3. The Agreement for the provision of Services with the User with regard to the use of the Website is concluded when the Registration Form is duly completed and an Account is created on the Website.
4. Correctly completing the Registration Form involves providing at least an e-mail address, a password and your name and surname, telephone number and contact language, as well as acceptance of these Regulations. In the case of an Account registered by a self-employed person, it is also required to provide the tax identification number, business address and company name in the next registration step.
5. In addition to the data indicated in section 2 item 2 or in paragraph 4, the Service Recipient shall have the right to voluntarily provide other data, including country of origin.
6. After completing the Registration Form, the User shall receive a message to the e-mail address provided, confirming the creation of an Account on the Website. To complete the setting up of an Account, you must verify your e-mail address by clicking on the link provided in the message.
7. If the User intends to use courier delivery of goods purchased on the Website, it is necessary to indicate the delivery address after logging in to the Account created in advance.
8. By completing and submitting the Registration Form, the User declares that:

1) the data provided is complete, factually correct and that it does not infringe any third party rights,

2) It has full legal capacity and is entitled to conclude a contract for the provision of the Services.

9. The e-mail address provided is a necessary form of identification of the User towards the Service Providers and shall be used for all correspondence relating to the provision of the Services.
10. The user has the right to manage the Services through your Account, including editing the data you have provided at any time.
11. Registration of an Account on the Website is voluntary and free of charge.
12. After you have registered an account on the Website, each time you log in you use the details you provided in the registration form.
13. The Service Provider undertakes to enable the User to use the Website immediately after registration of the Account.
14. A User Account may only be used by a single User. Access to the Account may not be made available to third parties.
15. It shall be prohibited to take any action that may hinder or interfere with the functioning of the Website for the Service Provider and other Users.
16. The Service Providers shall have the right to refuse to create an Account, block or delete an existing Account if its name is already used within the Service or if the Service Provider obtains reasonable, credible information that it is contrary to the law, good morals, violates the personal rights of third parties or the legitimate interests of the Service Providers.
17. The User may delete the Account at any time, thereby terminating the agreement for the provision of electronic services for the use of the Website. 

§3

Newsletter Delivery

1. The delivering the newsletter is the delivery of electronic messages with information related to the activities carried out by the Service Providers, which may also contain promotional or commercial information.
2. The newsletter is provided free of charge, for an indefinite period of time.
3. The Service providers cannot guarantee a specific frequency of newsletter delivery.
4. At the time of subscribing to the newsletter, the Customer is required to consent to receiving such communication by providing their e-mail address and, if necessary, checking the appropriate checkbox (at www.kopalnia.pl or when making a purchase on the Website) and then confirming the link sent in the message to the e-mail address entered by the user. The consent to receive the newsletter from the Service Provider by means of electronic communication fulfils the requirements of Article 398(1) and (2) of the Act of 12 July 2024 Law of electronic communications.
5. The Service Recipient has the right to opt out of the provision of the newsletter at any time with immediate effect by informing the Service Provider by e-mail or by clicking on the link in any e-mail sent. The resignation shall be construed as the termination of the contract for electronic services concerning the provision of the newsletter.

 §4

Contact Form

1. Service Providers provide the service of answering questions about their business, asked via contact forms available at www.kopalnia.pland via the Chatbot Service.
2. A list of the types of contact forms, together with the scope of the data collected and the purposes for which they are collected, is set out in Annex 1 to these Regulations.
3. In order to receive an answer to your questions, you must provide the required information in the respective Contact Form, including acceptance of these Regulations, and then press the ‘Send” button.
4. The Service Provider will endeavour to answer a question within a maximum of 48 hours excluding public holidays and Saturdays. In the case of questions that are very labour-intensive to answer or multiple questions from a single entity or person, this deadline may be extended.
5. The Chatbot Service enables the Customer to obtain information on the Service Providers' services and products as well as other frequently asked support questions. The Chatbot conducts an automated conversation in real time, according to a pre-programmed path, during which it displays information about the Service Providers' services and products. The Chatbot Service is an electronic service carried out to ensure that the Customer can contact the Service Providers through the application and the internet, and its purpose is to understand the Customer's intentions based on textual content. The Chatbot then analyses this text to identify possible interpretations. The Service Recipient receives a text reply in the language in which the question was asked, if it is supported by the application.
6. The Chatbot Service is provided for information and service purposes; it is not intended in particular to make statements aimed at concluding, terminating or amending any agreement between any of the Service Providers and the Customer, the object of which is not the Chatbot Service, and is not a channel for direct marketing by the Service Providers.
7. In order to start using the contact form or the Chatbot Service, the User has to consent to the marketing cookies, these Terms and Conditions and the Privacy Policy. The use of the Chatbot Service is terminated when the conversation window is closed; however the personal data provided by the Customer in connection with the use of the Chatbot Service will continue to be processed for the purpose of machine learning in the application, for the period of time indicated in § 9.
8. It is forbidden to use the contact forms or the Chatbot Service in a way that interferes with their normal functioning, to provide content that is discriminatory, generally considered to be abusive, that violates applicable laws, rules of social order or the personal rights of third parties.
9. While using the Chatbot Service, the Customer should not provide personal data as referred to in Article 9(1) of the GDPR.
10. Responses to an enquiry sent via the contact form or the Chatbot Service are free of charge.

 §5

General Regulations for the Provision of Services

1. The Service Providers undertake to provide the Services in accordance with the principles described in these Regulations and in compliance with the applicable legislation.
2. The Service Providers reserve the right to:

1) temporarily discontinue the Services due to maintenance or modification activities of the Website or other websites on the kopalnia.pl domain necessary for the use of the Services,

2) to issue technical, legal and transactional communications relating to the operation of the Services,

3) to refuse to provide the Services if the User violates these Regulations or applicable laws, including in particular posting on the Website or otherwise providing unlawful content to Service Providers,

4) any modification of the Services, tools and the way the Services operate, by amending the Regulations.

3. The service providers reserve the right to cease providing the services, to delete any data of the service recipients and to take any other legally permissible action in connection with the services provided, for which the service recipients will have no claim against the service providers.
4. Service Providers and Service Recipients shall not be liable for any damage that the other party may suffer in connection with the Service provided, unless the damage was caused to the other party through wilful misconduct or gross negligence.
5. Service providers are not liable in particular for:

1) any damage caused to third parties as a result of the Service Recipient’s use of the Services in violation of the Regulations or the law,

2) contents published by the Service Recipient as a result of using the Services, which content violates the law or the legally protected rights of third parties,

3) the consequences of actions taken as a result of receipt of official notification or credible information on the unlawful nature of activities carried out by the Service Recipient

4) information posted on the Services or sent via the Internet by the Service Recipient,

5) loss of data by the Service Recipient due to external factors (e.g. equipment failure) or other circumstances beyond the Service Provider’s control (actions of third parties), including those for which the Service Recipient is at fault,

6) damage resulting from circumstances for which the Service Provider is not responsible (force majeure, acts and omissions of third parties, etc.),

7) the provision of false, outdated or incomplete data or information by the Service Recipient,

8) the Service Recipient’s failure to comply with the provisions of these Regulations.

 §6

Technical Conditions Required to Use the Services

1. The technical condition for the use of the Services is the possession of a computer or a mobile device such as a laptop, tablet or smartphone, with access to the Internet and with an installed web browser as indicated in section 2. For some of the services made available, it is required to create an Account and to have an active e-mail address of the Service Recipient.
2. The use of the Services is possible if the following technical requirements are met:

a) use of web browsers (or their newer versions): Chrome 64, Firefox 59, Safari 11, iOS Safari 10.3, Internet Explorer 11, Microsoft Edge 16.

b) enabling cookies, or at least least for technical cookies (required for the operation of the site).

c) minimum system requirements:

a. iOS 10.x, IPhone 5, ipad 2 and newer

b. Android v6 or newer

c. Windows 7 or newer

3. Information on the function and purpose of cookies can be found in the privacy policy, available at: https://bilety.kopalnia.pl/index/polityka-prywatnosci.html
4. In order to ensure the security of data transmission, transmitted data is encrypted using an SSL certificate. 

§7

Specific Hazards Related to the use of the Services.

1. The use of the Services involves the risk of your computer system being infected by unwanted software, including software whose sole purpose is to cause damage.
2. In order to avoid the risks of unwanted infection of the IT system, it is recommended to install antivirus software on the computer or mobile device used by the Service Recipient. It is recommended that the anti-virus software is constantly updated, as soon as installable updates are released.
3. In addition, it is recommended that the Service Recipient has a firewall running on the computer.
4. In addition to the hazards of infecting the IT system, hacker attacks are among the possible threats. The Service Provider declares that it employs safeguards to prevent or significantly impede hacking into the Service Provider’s IT network.

 §8

Complaints Procedure

1. The Service Recipient has the right to lodge a complaint on matters concerning the performance of the Services.
2. Complaints are processed by the Service Providers.
3. A properly submitted complaint should contain at least the following details:

1) identification of the Service Recipient (name, surname, e-mail address),

2) indication of the Service to which the complaint relates,

3) object of the complaint,

4) the circumstances justifying the complaint.

4. Complaints may be submitted to:

1) In writing to the following address: Kopalnia Soli „Wieliczka” Wsparcie Sp. z o.o., Park Kingi 10, 32 – 020 Wieliczka, Poland

2) via email to: reklamacje@kopalnia.pl

3) using the contact form available through the System.

5. Service Providers shall consider complaints within a maximum of 14 days of their receipt from the Service Recipient. Service Providers will notify the Client of their decision following the review of the complaint by e-mail to the address provided in the complaint in accordance with paragraph 3 above.
6. A complaint handled in accordance with the provisions of these Regulations shall not be subject to further or reconsideration.

§9

Information clauses concerning the processing of personal data

1. The Data Controller for any personal data processed in connection with the use of the Services is a company of the ‘Wieliczka’ Salt Mine Group, which provides the relevant Service, is defined as the service provider, seller or operator of the relevant feature, or which is linked to a relevant relationship with the User. The detailed provisions concerning identifying the relevant data controller are set out in the Privacy Policy.
2. If a particular Service concerns more than one company within the Group, each of those companies may act as a separate data controller. In this case, each controller processes the relevant personal data for its own purposes and under its own responsibility. This situation does not imply joint data controllership.
3. Enquiries regarding the protection of personal data may be directed to the relevant company within the Group or via the Data Protection Officer, who may be contacted via the address specified in the Privacy Policy.
4. Accepting the relevant Terms and Conditions is required insofar as it is relevant to the use of the Services covered by the Terms and Conditions. Accepting the Terms and Conditions and reading the information clause do not constitute consent to the processing of personal data within the meaning of the General Data Protection Regulation. Consent is required only where it is necessary for a specific process; this may concern consent to receiving a newsletter, marketing communications, installing analytical and marketing cookies, as well as extended conversions.
5. Personal data, in particular IP addresses, geolocation data, device identifiers, and data provided when registering an account, making a purchase without registration, using contact forms or using the Chatbot Service, will be processed for the following purposes and on the following legal grounds:

Purposes of data processing	Legal grounds for data processing
Distribution of newsletters and marketing communication.	Article 6(1)(a) of the General Data Protection Regulation – consent of the data subject in cases where the processing in question is based on consent; Article 6(1)(f) of the General Data Protection Regulation – legitimate interest in the marketing of the company’s own products and services, where the processing is based on that ground; consent of a data subject concerning communication via a particular channel may be required in accordance with the Electronic Communications Act.
Receiving an enquiry submitted via the contact form.	Article 6(1)(b) of the General Data Protection Regulation – taking action at the request of the data subject prior to entering into a contract or for the performance of a contract; Article 6(1)(f) of the General Data Protection Regulation – legitimate interest, namely handling correspondence and providing replies.
Setting up and managing an account on the Website.	Article 6(1)(b) of the General Data Protection Regulation – the provision of services by electronic means and the performance of a contract; Article 6(1)(f) of the General Data Protection Regulation – ensuring account security, managing user activity and handling any claims.
Placing and fulfilling an order, including purchasing without registration, payment, delivery, invoice processing, handling complaints and after-sales communication.	Article 6(1)(b) of the General Data Protection Regulation – the conclusion and performance of a contract; Article 6(1)(c) of the General Data Protection Regulation – legal obligations, in particular tax and accounting obligations; Article 6(1)(f) of the General Data Protection Regulation – handling claims, ensuring the security of transactions and contacting persons involved in order fulfilment.
Receiving queries via the information chatbot and providing answers regarding the company’s offering, services, products and the operation of the Websites.	Article 6(1)(b) of the General Data Protection Regulation – taking steps prior to entering into a contract, where the query concerns the offering, booking, purchase or service; Article 6(1)(f) of the General Data Protection Regulation – legitimate interest in providing customer service and improving communication.
Using the store chatbot assistant, including verification of the order number and e-mail address used at the time of purchase, and providing information concerning the order status, shipment and delivery.	Article 6(1)(b) of the General Data Protection Regulation – performance of a contract for the sale of goods or the provision of a service relating to the fulfilment of an order; Article 6(1)(f) of the General Data Protection Regulation – a legitimate interest in secure verification of the user’s identity, preventing unauthorised data disclosure, providing customer service and defending against claims.
Analysis of the Chatbot Service’s performance, improving responses, ensuring security and enhancing customer service.	Article 6(1)(f) of the General Data Protection Regulation – a legitimate interest, namely improving the quality of service and security.
Compiling analytics, statistics and carrying out advertising activities; measuring campaign effectiveness; personalising advertisements and providing extended conversions.	Article 6(1)(a) of the General Data Protection Regulation – consent given via a consent management tool, such as Cookiebot, concerning analytical and marketing cookies and similar technologies; Article 6(1)(f) of the General Data Protection Regulation – legitimate interests, where the process in question does not require consent for cookies or providing consent to receiving communications.
Handling complaints and queries concerning the Services.	Article 6(1)(b) of the General Data Protection Regulation – performance of a contract and handling user requests; Article 6(1)(c) of the General Data Protection Regulation – ensuring compliance with a legal obligation; Article 6(1)(f) of the General Data Protection Regulation – establishing, exercising or defending legal claims.
Identifying and pursuing claims, recovering debts and defending against claims.	Article 6(1)(f) of the General Data Protection Regulation – legitimate interest, namely establishing, pursuing and defending against claims, and recovering debts.

6. While using the store chatbot assistant, the User may be asked to provide order number and the e-mail address used to place the order. Following a successful verification, the chatbot may display or use the data required for processing the order in question, in particular the order ID, e-mail address, recipient’s details, recipient’s telephone number, billing address, order status and date, order total, discount code, list of products, parcel number, courier company, tracking link and delivery method.
7. The recipients of personal data may include authorised employees and associates of the relevant Group company, as well as entities providing IT, hosting, accounting, payment, delivery, marketing, analytics, communications and handling services, including ChatLab Sp. z o.o. to the extent necessary to provide the Chatbot Service, other companies within the Group to the extent necessary to handle the matter in question, as well as any entities authorised to receive data in accordance with the relevant law.
8. Personal data will be retained for the duration of the contract, order fulfilment, service provision or the use of the account; for the relevant period specified in the Privacy Policy in the case of data processed in connection with the use of the Chatbot Service, unless longer retention is necessary to handle a request, order, complaint, legal obligations or claims; for the period required by law, in particular tax and accounting legislation; until a valid objection is lodged; until consent is withdrawn; and until the end of the statute of limitation period applicable to any possible claims.
9. In connection with the processing of personal data, the User has the rights set out in the General Data Protection Regulation, in particular the right of accessing the personal data, the right to rectification, the right to data erasure, the right to restrict processing, the right to data portability, the right to object to processing, the right to withdraw consent, and the right to lodge a complaint with the President of the Personal Data Protection Office.
10. Providing personal data is voluntary but may be necessary in order to use the Services, including placing an order, processing payments, arranging delivery, making a complaint, using the contact form, or obtaining information about an order via the store chatbot assistant. The provision of data may be mandatory if it is required by law.
11. Personal data will not be subject to automated decision-making that would result in legal effects on the User or otherwise significantly affect them. The Chatbot service may automatically analyse the content of a query and generate a response; however, it is intended to be used for the purpose of obtaining support and receiving information.
12. Personal data may be transferred outside the European Economic Area, in particular in connection with the use of analytics, marketing, communications, cloud computing and AI tools. Data transfers are carried out in accordance with the requirements of the General Data Protection Regulation, in particular on the basis of a decision confirming an adequate level of protection or standard contractual clauses approved by the European Commission, where required.
13. Detailed information regarding the processing of personal data, the identification of the relevant data controller, cookies, extended conversions and chatbots are set out in the Privacy Policy.

§10

Final Provisions

1. Matters not regulated by these Regulations shall be governed by generally applicable laws.
2. These Regulations are available for download at https://www.kopalnia.pl/turysta-indywidualny/informacje-praktyczne/wazne-informacje/regulaminy and under the address https://www.kopalnia.pl/grupy-zorganizowane/informacje-praktyczne/wazne-informacje/regulaminy.
3. The Service Providers reserve the right to amend these Regulations at any time, subject to the condition that the amendment shall become effective on the moment of publishing the amended Regulation on the Website www.kopalnia.pl. In the event the Service Recipient does not accept the amended Regulations, he or she shall have the right and be obliged to cease using the services.
4. The Terms and Conditions enter into force on 24 August 2026.

 

Appendices:

1. List of forms and electronic functionalities, specifying the scope of mandatory data and the purposes of their processing

 Appendix no. 1 List of forms and electronic functionalities, specifying the scope of mandatory data and the purposes of their processing

Form name	Type	Purpose of data processing	Mandatory personal data	Link
Event reservation form	Inquiry about the possibility of organizing an event, contact form	Receipt of an inquiry concerning the offer and provision of a response, Handling the complaints process, pursuing claims or defending against claims	First and last name, e-mail address	https://www.kopalnia.pl/imprezy/formularz-rezerwacji-imprezy
Stay inquiry form	Inquiry about a stay at the Health Resort, contact form	Receipt of an inquiry concerning the offer and provision of a response, handling the complaints process, pursuing claims or defending against claims	First and last name, e-mail address	https://www.kopalnia.pl/uzdrowisko/zapytaj-o-pobyt
Meal order form - organized groups	Inquiry about the possibility of arranging a meal for a group, contact form	Receipt and processing of a meal order, handling the complaints process, fulfilment of legal obligations concerning the issuance and retention of accounting documents (receipts, invoices), pursuing claims and taking action in connection with debt collection	First and last name or institution name, NIP (Polish Tax Identification Number) mandatory if an invoice is requested, address, e-mail address	https://www.kopalnia.pl/grupy-zorganizowane/nocleg-i-wyzywienie/formularz-zamawiania-obiadow-dla-grup
Meal order form - school groups	Inquiry about the possibility of arranging a meal for a school group, contact form	Receipt and processing of a meal order, handling the complaints process, fulfilment of legal obligations concerning the issuance and retention of accounting documents (receipts, invoices), pursuing claims and taking action in connection with debt collection	First and last name or institution name, NIP (Polish Tax Identification Number) mandatory if an invoice is requested, address, e-mail address	https://www.kopalnia.pl/grupy-zorganizowane/nocleg-i-wyzywienie/formularz-zamawiania-obiadow-dla-szkol
Meal order form - pilgrimage groups	Inquiry about the possibility of arranging a meal for a pilgrimage group, contact form	Receipt and processing of a meal order, handling the complaints process, fulfilment of legal obligations concerning the issuance and retention of accounting documents (receipts, invoices), pursuing claims and taking action in connection with debt collection	First and last name or institution name, NIP (Polish Tax Identification Number) mandatory if an invoice is requested, address, e-mail address	https://www.kopalnia.pl/grupy-zorganizowane/nocleg-i-wyzywienie/formularz-zamawiania-obiadow-grupy-pielgrzymkowe
Newsletter subscription	Newsletter subscription form	Adding the user to the newsletter database and sending promotional and advertising materials, as well as carrying out analyses and statistics of marketing activities; monitoring and analysing activity while making purchases in the online shop https://www.kopalnia.pl/sklep-online), including informing about incomplete transactions (applies only to customers subscribed to the newsletter); establishing and pursuing possible claims or defending against claims	First name, e-mail address, interests	https://www.kopalnia.pl/newsletter-kopalni-soli-wieliczka
Newsletter subscription - Health Resort	Newsletter subscription form	Adding the user to the newsletter database and sending promotional and advertising materials, pursuing claims	First name, e-mail address	https://www.kopalnia.pl/uzdrowisko/newsletter-uzdrowisko
Unsubscribe from newsletter	Removal from the newsletter database	Reasons for unsubscribing from the newsletter (the user may choose not to provide them)	none	individual unsubscribe link included in every newsletter message
Journalist visit application form	Inquiry about the possibility of a journalist visit	Participation in a study visit, registration of visit participants, pursuing claims	First and last name, profession, country, phone no., e-mail address, company/agency name, website address/circulation/reach/number of page views	https://www.kopalnia.pl/biuro-prasowe/formularz-zglaszania-wizyty-dziennikarzy
Contact form	Form for contacting departments	Responding to questions concerning individual events and departments	E-mail address, phone	https://bilety.kopalnia.pl/formularz-kontaktowy.html  https://sklep.kopalnia.pl/formularz-kontaktowy.html
Group reservation form	Group event reservation form	Reservation of an event for organized groups	First name, last name, e-mail address, phone no.; if an invoice is requested - NIP (Polish Tax Identification Number), institution name, institution address, city, postal code, locality	https://bilety.kopalnia.pl/rezerwacja/formularz-grupy.html  https:/sklep.kopalnia.pl/rezerwacja/formularz-grupy.html
Form - shipping from the shop	Purchase form	Delivery address for products purchased in the shop	First name, last name, address, city, postal code, country of delivery, e-mail address, phone no.; if an invoice is requested - institution name, NIP (Polish Tax Identification Number), institution address, postal code, locality, country of delivery	https://www.kopalnia.pl/sklep-online/koszyk
Registration form	Account registration form	Registration of a user account in the sales system	First name, last name, e-mail address, password, phone	https://bilety.kopalnia.pl/uzytkownik/rejestracja.html  https://sklep.kopalnia.pl/uzytkownik/rejestracja.html
Form for purchase in the online sales service without registration	Ticket purchase form without registration	Data required for purchasing tickets without registration	E-mail address, phone	https://bilety.kopalnia.pl/koszyk/rezerwujacy.html  https://sklep.kopalnia.pl/koszyk/rezerwujacy.html
Service login form	Login form	Ability to log in to the service	E-mail, password	https://bilety.kopalnia.pl/uzytkownik/login.html  https://sklep.kopalnia.pl/uzytkownik/login.html
Password recovery form	Login form	Ability to set a new password for the user account	E-mail	https://bilety.kopalnia.pl/uzytkownik/reset_hasla  https://sklep.kopalnia.pl/uzytkownik/reset_hasla
Chatbot - order support	Order verification and support functionality	User verification and provision of information on order status, shipment or delivery	Order number, e-mail address used for the purchase	page on which the Shop Assistant Chatbot operates https://www.kopalnia.pl/sklep-online